As VDI Engineer, you will bring the following:

Passion for new technologies
Excellent communication of complex topics to a diverse audience and positive customer service skills
Ability to lead, build positive business relationships, and influence collaboratively across IT and the Retail Business
Success operating in a transforming, fast-paced, complex, high visibility global support environment with multiple, competing priorities
Commitment to collaborating across different silos to accomplish common goals
Passion and competency for mentoring, growing and developing the skills of other analysts and team members
Strong communication skills required
Ability to triage and solve problems and incidents – using vendor and third-party tools and technical support where required
Solid understanding of industry-standard processes for ticket management and service delivery
Accountability and end-to-end ownership of task or solution
Ability to pull a diverse group of individuals with different goals together and facilitate productive discussions
Demonstrated leadership capability, including ability to motivate and mentor others within work group
Ability to work with onshore/offshore teams, and communicate using virtual communication tools (phone, conferencing, online meeting)

In addition to those general role responsibilities, you’ll need some specific experience and have some specific accountability, including:

Have a proven track record of VDI technologies (VMware Horizon, Azure, etc)
this includes setting standards, deploying new environments, provide 3^rd line support for L1/L2 teams, create knowledge base articles and documentation.
Experience is expected (Azure, AWS, API Management, Automation)
Intermediate to advanced understanding and experience with Enterprise Network Infrastructure and Topology (WAN, LAN, PCI, Cisco, Ethernet, Wireless, Telephony, etc)
Enterprise security knowledge & awareness including PCI, Identity Management, etc.
Advanced level of server, desktop and remote support knowledge would be a plus. This experience should include the following: Windows Server (2012, 2016, 2019), HyperV, Powershell, Cloud.
Project management and organizational skills must be sophisticated enough to be able to track and drive complex global technical initiatives to completion with the assistance of global teams/third party vendor staff.
Ability to support working outside of normal business hours to provide after hour or “on-call” support when necessary to solve high profile issues or complete critical path projects
Candidate would benefit from application engineering and deployment/build experience
A minimum of 5 years relevant work experience in an engineering support role
Excellent problem solving and troubleshooting skills and ability

Preferred Experience: